Provider referrals
A cleaner DME referral workflow for clinics and providers.
MO Med Supply gives providers a straightforward path to route DME orders, documentation questions, CGM supply requests, orthopedic brace requests, and patient follow-up.
Referral packet support
Secure fax routing
Order review
Documentation checklist
What providers can send
Clinics can send DME orders, product questions, missing documentation questions, and referral packet requests. Sensitive patient information should be sent through secure fax or another approved secure workflow.
- CGM supply orders
- Orthopedic brace orders
- Mobility product requests
- Documentation questions
- Referral packet requests
How follow-up works
Once a provider inquiry is started, MO Med Supply can help identify missing information, product category, payer pathway, and next steps before fulfillment.
- Order/product category review
- Missing documentation identification
- Patient follow-up coordination
- Status update to clinic when appropriate
What not to send through public forms
Public forms should not be used for PHI, Medicare ID numbers, full chart notes, insurance cards, or medical records. Use secure fax or a secure upload route provided by our team.
- No Medicare IDs in public forms
- No SSNs
- No full chart notes
- No medical record uploads through unsecured forms
Common questions
Helpful answers before you call
Can providers refer patients directly?+
Yes. Providers can start through the referral workflow and then use secure fax or another approved route for sensitive documents.
Can your team tell us what documentation is missing?+
Yes. The workflow is designed to identify missing order or documentation elements before the request moves forward.
Can this be used for CGM and braces?+
Yes. Provider referrals can be used for CGM supplies, orthopedic braces, and other DME product questions.